How do I know I have a reservation for my property?
At each step of the process you will receive an email notifying you that it is happening. When a tenant books your property, you will instantly have their profile and that of their roommates in your email. This will make it easier for you to know who wants to stay in your property and if they fit the profile you are looking for. You will have 24 hours to decide whether or not to accept the reservation. If you do not respond, it will be automatically denied. In any case, you can contact us at any time if you have any doubts.
How and when do I contact my future tenant?
At the moment you accept the reservation, you will receive an email with all their details. You will be able to get in touch as you prefer. In this way you will be able to specify the day of the contract signing and key handover.
What payments are made during the process?
The tenant pays the first month's rent and our service in order to reserve your home, you will receive the first month's payment once the lease contract is signed within 72 hours.
The LIVE4LIFE service will be subtracted from this first month's payment. This charge is only equivalent to 3% of the total rent of your property. Once the tenants sign the contract, you will receive the first month's rent. The deposit will be paid by the tenants within 72 hours after signing the contract.
Can I only advertise in Live4life?
You don't have to. We are the tool to make the whole rental process easier for you. But you can post your ad wherever you want. The only thing we need is that the property data is up to date so that there is no confusion.
How do I accept my future tenants?
You will receive an email with the reservation request and all the characteristics of their profiles. In that same email you will have two options, 'Accept' or 'Suggest changes'.
If you click 'Accept' you will automatically have new tenants and you will receive the necessary data to contact them. On the other hand, if you click 'Suggest changes' within 24 hours a member of our team will contact you. This way, if you like the profile but, for example, the dates do not fit what you were looking for, we can talk to the tenant.
Please read all the information in the profile very well so that there is no doubt that it is the profile you are looking for.
Does Live4life intervene if there is a problem with the tenant?
If there is any incident regarding a reservation you have accepted, or a tenant who has moved into a property, you can contact us immediately via email or phone. We will do our best to solve it and help you.
What do I do if a tenant decides to leave early?
Don't worry, let us know and we will help you find others as soon as possible so that your property never remains empty.
If I have accepted a reservation, can I cancel it?
Yes, you can cancel it after you have accepted it. But we would appreciate it if you do it as soon as possible so that we can find a solution for the tenant.
How will I receive the monthly payments?
Once you have signed the contract with the tenant, you will be the one who decides how to receive the rest of the monthly payments. Live4life is not responsible for providing monthly payments beyond the one specified on the web, the first month's rent, which was transferred by the tenant when booking the property.
About the ads
How do I access the owner's panel?
When you register on the website you will receive an email inviting you to accept your application. Once accepted, you will have to fill in your profile to have direct access to your panel. There you will be able to upload your apartments, modify them, and access all your data and information.
Remember to fill in all your data to be able to access the panel. Until your profile is complete, you will not have access to it. In this way you will have all the data related to the apartment registered there. Either the information of your apartments or everything related to the reservations.
If, in any case, you cannot access your Owner Panel, try to reset your password in the 'I forgot my password' button. If you still can't access, please contact us so that we can handle the error.
How long will it take to rent my apartment?
It is not exact. The period will vary depending on your conditions, the type of property and the time of the year.
Live4life is a platform for your property to be rented as soon as possible. Through it you will get a high degree of visibility as we are present in all social networks of our future tenants.
We offer a very careful customer service so that there is no problem and tenants feel as comfortable as possible when booking your property. This favors that no month remains empty and you can cover the maximum number of months rented.
When will my ad be visible?
After your registration, one of our colleagues will contact you to verify all the data. Within 24 hours your property will be visible to all our clients. At that time you will receive an email so that you can check the data. If you find any errors, please contact us and we will modify it immediately.
Do I control who rents my property?
Of course, you will always have the last word. In the characteristics you can describe what type of tenant you are looking for so that there are no mistakes and they are aware of whether their profile fits the one you are looking for. Anyway, once they reserve your property, you will receive an email with the tenant's profile and you can decide whether to accept it or not.
Why is my ad still visible if I have rented it?
Even though your property is rented, we don't want it to be vacant for any month. If a tenant is looking for a property of your characteristics in the period of time when your current tenants are leaving, they will be able to reserve it! This way, once some of them leave, the others will be able to move in. This is why it is very important that you have all your property data updated. In order to make this process much faster and more accurate.
Will I have to show my property to all the tenants?
No. In fact, if you rent through Live4life you will not have to show the property even once. All our service is online, which will allow you to carry out all the procedures remotely and without having to worry about showing the property. Through our website, tenants will be able to visit it thousands of times.
Will I be able to modify my property details at any time?
You will be able to modify your property information whenever you want. In this way you will have control of the price, and the profile of the tenant you want to live in it. If you have any questions please contact us and our experts will be able to advise you on any questions you may have.
Reservation process
What are the owner's conditions?
The owner's conditions are the items that are necessary to be able to live in the property. For example, no pets, suitable for couples, if they include community fees... All these data are very important for you, since they depend exclusively on the owners and we cannot intervene in them. It is necessary that you have them very clear because when you book the apartment, these conditions will be accepted.
My reservation has been accepted, now what?
As soon as it is accepted you will receive an email with the confirmation and all the information of the owner so that you can contact him. Once you have spoken you can clarify with him all the doubts you have: day of the signing of the contract, details of the house, methods of payment, etc. If the owner does not speak the same language as you, do not worry, we will act as intermediaries to make communication possible.
Do I have to pay a bond?
In most cases, yes. The deposit is paid the same day you sign the contract or when you agree with the owner. Remember that this money will be returned to you in full if when you leave the apartment it is exactly the same as when you entered it. Check if there are any specifications in the landlord's terms and conditions to the contrary.
What if my landlord hasn't contacted us yet?
Don't panic! If your landlord has not responded a day before the day of your arrival at your new home, let us know so that we can contact them. Be patient, because many of them usually don't respond until the day before.
If I have second thoughts, can I cancel my reservation?
The reservation can be cancelled at any time you notify us. If you cancel before the owner has accepted your reservation it will be done automatically without any penalty. But, if the owner has already accepted the reservation, you will have to check the cancellation conditions specified by the owner in his conditions. If there is no specification, the cancellation policies included in our policies will apply.
What happens if I arrive at the property and I don't like it?
It is recommended that you reserve those properties in which you are sure you will feel comfortable. The cancellation policy once inside is very specific: you will have 24 hours after entering the property to check for problems or structural damages in the property that make it impossible to live in it (mold, pests, extreme dirt, dampness...). If this were the case, you would have to contact us immediately to solve it.
Can it be that nobody responds to my reservation request?
If after 48 hours no one has responded to your request, it may be because the owner is unreachable and our agents are looking for him/her, or he/she cannot respond at that time. If this is the case, do not hesitate to contact us so that we can review your request :)
I enter my booking dates but I get an error.
This may be because the period of time you have entered is not the right one for that property. Check the minimum period of time to live in the property. It may also be the case that the owner has not updated his availability and an apartment that is already rented is active. If this happens, please contact us.
Who can I contact if I have any problems?
If there is any incident the day of check-in or any problem in the property, you can contact us so we can help you to solve it. Remember that Live4life is an online platform, and although we will be there to help you at all times, we are only the intermediary between you and the owner.
Can I book several properties at the same time?
It is not recommended, as each property will have its own cancellation policies. You will need to review all of them in order to have all the information about your request. If an owner does not accept your request, don't worry, our agents will be available to help you find a similar one that fits your needs.
What will happen if my request is denied by the owner?
Our agents will offer you all the similar options we have so that you can find a home that fits your conditions as soon as possible. If you like any of them, your reservation can be immediately transferred to that new property. If, on the other hand, you do not like any of them. You will be able to cancel the reservation and you will be refunded free of charge.
What happens if I have a problem with the other tenants in the apartment?
Live4life is a mere intermediary between owners and tenants. We can not intervene in conflicts that occur within the housing. We recommend that if the case arises, you communicate it immediately to the owner in order to reach an agreement as soon as possible.
You can ask us about the other tenants of the property before making your reservation. We will be able to provide you with their age, nationality and sex so that you can decide if their profiles are compatible with yours.
When will I see the contract?
Once the owner accepts your reservation, you will be sent an email with all the owner's information so that you can contact him/her. Once this contact has been established, you will be able to request a copy of the contract so that you can read it before the signing day.
Can I leave the housing before the period I requested?
Yes, but the conditions that you and the landlord sign in the contract will apply. Normally, if you give more than 30 days notice, there is usually no problem. Even so, check very well all the landlord's terms and conditions so that there is no mistake.
Everything will depend on the contract and your landlord. Don't forget that if you change your departure date, you may lose your deposit. For this reason, we advise you to book in a way that is conscious of the months you will be staying.
How can I extend my stay in the property I am renting?
If you decide to continue your stay in that property, notify the owner to deactivate its availability. This way no one else will be able to book it on the web.
About the announcement
Can I visit the property before booking?
The LIVE4LIFE service is all online. Most of our clients are looking for apartments in other cities, so all descriptions and pictures are very detailed. What you see in the property description will be what you see the day you enter the property for the first time.
Our team visits the properties and verifies that this requirement is met. If you have any questions about a specific property, we will be happy to answer them via email, phone or web chat :)
What is a verified property?
Verified properties are those that have been personally visited by a member of our team. In this way, the descriptions are real, unbiased and detailed to the maximum. With this we achieve that the whole rental process is online, without any problem between the property you see on the web and the one you rent.
It is possible that some of our properties are not verified. Don't worry. You can still rent it and if, on the day of signing the contract, it is not like the photos on the web, we will help you to find another one. We will try to verify all of them as soon as possible.
How can I know the exact address of the property?
Due to the data protection policy we cannot publish the exact addresses of the properties. Thanks to the interactive map on the right side of the search engine you will be able to see the approximate location of the property. You will receive the exact information once your reservation has been accepted, along with the owner's details.
I like a property but I want to see more photos
All the information we have about the apartment is posted in each of the ads. The photos, videos and descriptions are made in detail so that all the information we post is the maximum possible. If you still have any doubt or want to confirm any detail of the property you can contact us to clarify everything you need.
What if the property is not in good condition?
Once you enter the property you have 24 hours to inform us if there is any structural failure or lack of furniture.
You can contact us through 693 544 660 before the period has passed.
Payments
How can I calculate the Live4life booking commission?
This commission fee is paid only once at the beginning of the reservation. And it will vary according to the stay being booked in that property and the rental price.
The amount will be provided to you once you have entered the dates of your stay and start the booking process.
Anyway, Live4life, only charges 50% of a month's rent + VAT, if the stay is less than 85 days. If the instance is equal or more than 85 days, the month's rent + VAT will be charged.
How can I cancel my reservation and get my money back?
If you need to cancel a reservation that has already been confirmed by an owner, you must contact us. Once the reasons for the cancellation have been explained, the corresponding cancellation policies will be applied.
When is the deposit paid?
Normally the security deposit is paid to the owner once you arrive at the property. The owner may ask you for it ahead of time, this should be specified in your booking conditions. Remember that if not otherwise stated in the owner's conditions, it will be returned to you once you leave the apartment and everything is in the same condition as when you entered.
To whom do I have to pay the rent/commission/bail?
The payment of the first month and the commission will be made to Live4life. After 48 hours of your entry in the apartment we will pay the first month to the owner.
The deposit will be paid to the owner the day you move in. If it is not specified otherwise in the conditions of owners.
Each month's rent will also be paid to the landlord according to the method agreed with him.